Joubertina, South Africa | Posted on 02/17/2026
Responsibilities Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction). Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition). Network Hands & FeetEngineer must have basic understanding of network devices sufficient to:
Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved. Perform basic checks: link lights, port mapping verification, cable reseat, label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site...