The IT Helpdesk Support is responsible for providing end-user support related to all Level 1. ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functional

Support Engineer and same is maintained to the highest standard with maximum levels of productivity and efficiency. Support Engineer is responsible for the ongoing support of systems and hardware peripherals providing client support and working closely with users to understand business needs. Expertise in troubleshooting maintaining Service tickets and SLAs design.

• Provide first-line technical support to users by diagnosing and resolving hardware software and network-related issues efficiently.
• Install configure and maintain IT peripherals such as laptops desktops printers and related devices in compliance with company policies.
• Manage and support Microsoft Office 365 Active Directory DNS and DHCP services to ensure smooth IT opera...