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🥝 IT Onsite Support Engineer

RAPSYS TECHNOLOGIES PTE. LTD. | singapore, Singapore | Posted June 19, 2026

IT Onsite Support Engineer

Job Description

Job Description
  • Round-the-clockmonitoringandmaintenanceoftheSystem(hardwareandsoftware)toensuresystemuptime in accordance to SLA commitments
  • Respondtoallincident/servicecallsandbefirstresponderonsitetotroubleshootandresolveincidents including basic repairs or parts replacements
  • Create/updateandtrackticketinticketingtooltoclosureobservingSLAcommitments
  • Escalate,whennecessary,inaccordancetoescalationmatrix
  • Performregularpreventiveandcorrectivemaintenance,troubleshootingsystemhardwareandallcomputer-based systems.
  • . hardware, software, network problems and etc. that may affect the proper functioning of the System.
  • Liaiseandworkcloselywithcustomerstoaddressserviceconcernsandtosolvetechnicalproblems.
  • Workwithtechnicalteamtoresolvemoreadvancedissueswhennecessary
  • PerformInstall/Move/Add/Change(IMAC)activitiesastasked
  • Ensureallmaterialisproperlydocumentedandhandedoverduringshiftchanges

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