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🥝 IT Operations Analyst
US Tech Solutions, Inc. | Saint Paul, Minnesota, United States | Posted May 16, 2026
Job Description
Duration: 6+ Months ContractJob Summary:
- The Tech Lounge Support Technician provides in-person, walk-up technical support to Client associates.
- This role delivers frontline IT support for employee devices, operating systems, productivity software, and collaboration tools while ensuring a high quality customer experience.
- The technician triages and resolves incidents and requests using ServiceNow, performs hands-on troubleshooting, supports meeting and event A/V needs, contributes to knowledge documentation, and partners with internal teams and vendors to restore service efficiently while meeting SLA/OLA and ticket quality expectations.
Key Responsibilities Tech Lounge Support:
- Provide walk-up and scheduled in-person support for associates visiting the Tech Lounge.
- Deliver a professional, patient, and...