IT Operations and Service Delivery Manager

About the job IT Operations and Service Delivery Manager

IT Operations and Service Delivery Manager - 12 Month Contract

• Matric (Grade 12)
• Bachelor's degree in IT, Computer Science, or a related field. (Related technical qualifications, based on technical assessment outcome)
• Minimum of 5 to 8 years of experience in IT operations, with at least 3 years in a managerial role.
• Proficiency in Microsoft technologies (Windows Enterprise, Office 365, Azure, SQL, etc.).
• Strong communication, leadership, and problem-solving skills.
• Clear examples of previous track record.

Responsibilities:

• Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
• Collaborate with cross-functional teams to optimize service processes.
• Monitor SLAs and KPIs, making data-dr...