IT Operations Engineer - 12 Month Fixed Term Contract Matric (Grade 12) 2years IT-related working experience Verbal and written fluency in both English and German Information technology qualification (advantageous but not a pre-requisite) Responsibilities: Provide IT support for all Company Plants Bethe telephone call receipt of IT issues related to production issues Pre-qualify IT incidents and classify additional relationships Fix incidents in IT systems in accordance with user manuals Monitor IT system error messages and process accordingly Provide guidance throughout the incident management processes Initiate the IT escalation process when required Serve as an information channel for management and end users Work shifts as part ofa team providing 24x7x365 support Strong analytical and problem-solving skills with high attention to detail #J-18808-Ljbffr