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🥝 IT Service Delivery Lead
Company 81 - Manulife Data Services Inc. | kreis 2, Switzerland | Posted June 21, 2026
Job Description
Position Responsibilities:
Effectively partner with the co-Leaders/Senior Leaders/Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit. Effectively manage daily operations on the team assigned by coordinating efforts with peers onsite and multisite, including Business unit and stakeholders. Provide management input with respect to staff performance, identify training gaps and development opportunities. Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team. Adapt to Business Unit’s strategy and align with any changes to the Team Member particularly with the support model and goal. Conduct regular coaching, performance assessment and quarterly update of the individual development plan of each staff member. Liaise with supporting departments to optimize service delivery; coordinate and relay informatio...