IT Service Desk Analyst

+ This will be a long term consulting opportunity with possibility of converting fulltime with our financial customer.

Job Description

+ Mid Level: Skills equiv. to 3-5 years in comparable IT position.

+ Responsible for helpdesk and/or remote desktop support for end user systems.

+ Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills.

Responsibilities:
• Diagnose and troubleshoots end user desktop application issues and provides appropriate solution.
• Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
• Provides incident status updates to management and end-users per service level guidelines
• Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and c...