Description

• Provide first-line support for IT service requests and incidents.
• Analyze and resolve technical issues for end-users efficiently.
• Document and track issues in the service management system for audits and reporting.
• Collaborate with IT teams to improve service delivery and user experience.
• Assist in the development and training of team members on new technologies.

Requirements

• Educational Qualifications: Bachelors degree in Information Technology or a related field.
• Experience Level: 58 years of relevant IT support experience.
• Skills and Competencies: Proficiency in troubleshooting hardware and software issues.
• Skills and Competencies: Strong communication and customer service skills.
• Qualities and Traits: Ability to work independently and in a team environment.
• Qualities and Traits: Strong analytical and problem-solving skills.

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