Opportunity to go permanent Interviews to take place early next week Major resource company with high paced, vibrant work environment Reporting to the IT Service Desk Team Lead, the IT Service Desk Analyst is responsible for responding promptly to requests received including but not limited to; incoming phone calls, emails, walk-ups, monitoring alerts, submitted forms, jobs submitted via the intranet portal or those assigned to team queues.
Key skills and responsibilities:
Minimum 2 years working in a IT Service Desk environment (Desirable) Proven track record in providing Customer Service in a busy environment Experience in a high-pressure environment Experience in the use of IT Service Management toolsets & frameworks Ability to provide resolution on first call Ability to work as a member of a multi-disciplinary team; Strong time man...