Apply for IT Service Desk Engineer (Jr-L1) at Finclutech FZO in Dubai, DU, AE. This Full time on site position offers great opportunities for career growth.

Job Summary

The Junior / L1 Service Desk Engineer is the first point of contact for end-users requiring IT support. The role involves handling incoming incidents, service requests, and technical queries, ensuring timely resolution or escalation as per defined processes. This position requires strong customer service skills, basic technical knowledge, and the ability to work in a fast-paced environment.

Responsibilities

• Actively monitor IT dashboards such as Grafana, Prometheus, ELK, or SIEM tools. Detect and log alerts, anomalies, or system events in the incident management system.
• Perform initial triage and basic troubleshooting as per SOPs.
• Escalate unresolved or critical issues to L2/L3 SMEs within defined SLA timelines.
• Maintain accurate incident logs, update...