Job Title: IT Service Desk

Location: Leeds, UK (Onsite)

Job Type: FTC

Job Description-

Service Desk and Incident Management

Supervise and coordinate IT service desk operations, ensuring prompt resolution of incidents and service requests according to established SLAs and OLAs.

Ensure efficient escalation of unresolved incidents to higher-level support or specialized teams.

Maintain a customer-centric approach, ensuring user satisfaction with IT support services.

Service Delivery and Performance Monitoring

Monitor service delivery to ensure compliance with SLAs and KPIs, and report on service performance to senior management

Analyze trends in incidents and service requests to identify recurring issues and recommend improvements

Support continual service improvement initiatives by researching best practices and pro...