Responsibilities

• Primarily work in a call-center type of work environment.
• Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
• Ability to work flexible hour/s or flexible shift
• Determines requirements and/or root cause of technical issues by working with end-user.
• Answers inquiries by clarifying issues; researching, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers.
• Fulfils requests by clarifying desired information; researching, locating and providing information.
• Maintains client database by entering information.
• Keeps equipment operational by following established procedures; reporting
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Ensure customer calls are properl...