Responsibilities

• Serve as the first point of contact with clients who need technical assistance via phone or email
• Manage Help Desk tickets in a timely manner
• Diagnose computer errors and provide technical support
• Troubleshoot software, hardware, and network issues using different diagnostic techniques
• Maintain daily performance of computer systems
• Install, configure, upgrade, PC software and operating systems
• Password administration and access support
• Conduct daily backup and restore of data files and systems
• Redirect unresolved issues to the next level of support personnel

Skills

• Sound technical knowledge of Windows-based Operating Systems and Microsoft desktop products
• Sound knowledge of Windows 11, Microsoft Office, and LAN/WAN Network Technology Concepts
• Experience with Microsoft Office 365 and Active Directory

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