About the job IT Service Desk Supervisor

Our client seeks to hire professionals with at least 20 years of experience. The candidate should possess excellent management skills that allow them to organize the internal team to meet daily workloads and good communications skills to mentor the team and interact with clients. Strong IT skills will be valuable, but they are not a must-have. They will consider candidates that do not have an IT background but have proven managerial and communication skills. The successful candidate will work on a rotational shift schedule as our client operations run 24 hours 7 days a week.

Duties and responsibilities

• Oversee the day-to-day operations of the service desk,
• Responsible for managing a team of service desk agents.
• Train, and mentor service desk staff, promoting a culture of continuous learning and improvement.
• Contribute to the process of managing tickets or calls logged at the service ...