Lead and enhance IT service delivery operations at our Dubai office. Responsible for end-user support, managing IT service processes, coordinating with global IT teams, and ensuring smooth, secure, and efficient IT operations. This role balances strategic IT service management with hands‑on execution, focusing on service quality, operational excellence, and alignment with business goals.
Key Responsibilities IT Service Management & Operations
- Serve as the primary IT contact for the Dubai office, coordinating with business departments, global IT, and external vendors.
- Lead local IT service operations, ensuring SLA compliance, high service availability, and excellent end-user experience.
- Oversee helpdesk and incident management processes, ensuring timely and effective issue resolution.
- Maintain IT documentation, service reports, and knowledge base articles.
- Support IT audits, risk assessments, and business c...