Role Summary The onsite Service Engineer II independently resolves more complex issues and assumes full ownership for end-to-end resolution.

This role requires stronger technical judgment, efficiency, proactive communication, and disciplined execution in a metric-driven environment.

This role may include dedicated client service assignments requiring broad technical execution, independent ownership, and cross-functional collaboration within Executech standards.

Key Responsibilities Resolve issues beyond Service Engineer I scope across devices, identity, Microsoft 365, networking fundamentals, and core business systems, acting as a consistent technical lead for assigned clients and queues.

Own tickets end-to-end:

• client updates, vendor/carrier coordination, resolution confirmation, and handoff when scope spans multiple teams.



Apply structured troubleshooting and sound judgment on when to proceed independently, es...