Your Tasks

One of the missions of our IT Service Management function is to provide, monitor, and analyse operational IT related KPIs from the teams developing and deploying Mediamarkt business applications. It also creates role-based dashboards and regular reports.

Within the IT Service Management team, we are looking for an enthusiastic IT Service Manager who will own the relationship with some of the product teams and our country organizations. The IT Service Manager will develop operational dashboards focusing on most important IT Operational KPI´s.

• She/He will help the product teams in getting new insights from data, analyse and visualise their performance to enable smarter decisions and better products & services support and delivery.
• Furthermore, he will be responsible for managing all projects in cooperation with other units, that interface with IT service management.
• IT Service Manager will also act as Manager on Duty in...