Direct message the job poster from Falcon Smart IT (FalconSmartIT)

Customer Relation & Recruitment Manager at Falcon Smart IT ||Hiring for UK/US/Poland ||Elevate your career with a standout resume. Share it with me…

Job Title: IT Service Performance & Supplier Manager

Location: London, UK

Job Type: Permanent

• Provides SME on the governance, assurance and management of IT Service Performance across EBRD Ecosystem (internal IT support teams/Suppliers/Vendors)
• Accountable for defining, documenting and integrating service performance & governance standards across EBRD Ecosystem
• Responsible for chairing Service Review meetings, Service Performance & Governance forums with in-house IT support teams & Suppliers to track achievement against performance metrics such as SLAs, KPIs, KRIs, IT Controls etc.
• Accountable for managing related activities & maintaining key auditab...