Job Description

• To provide support to end users in resolving IT application incident/issue in accordance to sets of procedures (reading code/logs file/databases)
• Track, follow-up, and resolve outstanding cases/ incidents in a timely fashion
• Timely escalation to the application development team or vendors to ensure issues are resolved timely.
• To proactively perform continuous process improvements as applicable
• Creating and maintaining user manuals, technical manuals and support documentation according to best practices
• Virtual meeting with senior to eliminate the outstanding incidents about the root cause and resolution

Qualifications

• Diploma holder or above in Software Engineering/ Computer Science or equivalent practical experience
• Proficiency in basic knowledge in MySQL Query, Oracle, Microsoft applications
• Ability to speak/read/write Mandarin is essential (To S...