This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. As the primary Site IT Lead for our Austin office, you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.

Core Responsibilities:

Advanced Troubleshooting and Technical Support:

Be the main point of contact within the Austin office and travel to other sites as needed.

Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at ***. (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc)

Collaboration & Coordination

Collaborate with senior syst...