Responsibilities:

• Provide timely, high-quality Level 1 and Level 2 support for end users, ensuring all incidents and requests are resolved with professionalism and precision.
• Deliver discreet, responsive, and proactive support for executives and high-profile users, both onsite and remotely.
• Oversee the setup, configuration, and troubleshooting of PCs, trading phones, virtual desktops, mobile devices, printers, and key business applications (Windows OS, M365, MS Teams, Office Suite).
• Maintain accurate IT and logistics inventories, apply system updates and security patches promptly, and uphold data integrity across all platforms.
• Perform routine administration of Active Directory, print services, VDI environments, and Workspace One.
• Partner with Corporate IT and Logistics teams to execute technology and facility projects, ensuring alignment with global standards...