BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

q.beyond AG is a leading German IT service provider. Our 1,100 employees with expertise in cloud, SAP, Microsoft, data intelligence, security, and software development support our SME customers in their digital transformation.

Locations

• Jerez de la Frontera
• Sevilla

Your Tasks

• Point of contact for our corporate clients regarding questions about our IT applications/systems.
• Receiving incident reports via phone and email.
• Developing error analyses and solutions together with our customers.
• Documenting requirements and incidents in a ticketing system and forwarding complex issues to colleagues in 2nd level support.
• Contributing to increased customer satisfaction and the further development of our customer support within a familial, international team.

What We Offer

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