1. IT Infrastructure & Hardware Management

• Install, configure, and maintain IT hardware, including desktops, laptops, industrial PCs, printers, scanners, handheld devices, and shopfloor terminals.
• Support production-line IT equipment and operator workstations.
• Manage hardware lifecycle, asset registers, tracking, and replacement planning.
• Coordinate IT equipment procurement and supplier relationships.
• Manage all company cellphone contracts.

2. Systems Administration

• Administer Windows Server environments, Active Directory, and user access controls.
• Ensure availability of ERP, manufacturing, and commercial systems.
• Manage Microsoft 365, cloud services, and collaboration platforms.
• Implement system updates, patching, and performance monitoring.
• Maintain backup and disaster recovery processes.
• Support EDI systems and OEM customer portals where applicable.

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