Overview

Position: IT Supervisor – End-User Computing Group

Location: BGC, Taguig City

Work Setup & Shift: Onsite/ Dayshift

Role Overview

The IT Supervisor for the End-User Computing Group (EUCG) is responsible for overseeing the delivery, support, and management of all end-user computing services and technologies. This role ensures seamless IT operations, high service standards, and continuous improvement of support processes while leading and developing a team of IT professionals.

Key Responsibilities

• Team Leadership & Management: Manage, mentor, and develop the EUCG team to ensure high performance, engagement, and service delivery.
• Technical Support (Level 3): Provide advanced technical support for complex hardware and software issues, ensuring timely and effective resolution.
• End-User Support: Assist users with IT-related requests such as hardware provisioning, software upgrades, and troub...