Join a dynamic IT team in Vancouver as an IT Support Analyst focused on user support and automation. Enhance service delivery while tackling technical challenges and improving IT processes.
In this role, you will provide exceptional assistance for laptops, desktops, and mobile devices to global users. Your passion for troubleshooting and automation will fuel advances in IT service and user experience. You'll collaborate on exciting projects, from device setup to AI implementation, all while ensuring smooth onboarding and offboarding processes.
Key Responsibilities:
• Provide world-class support for Windows, macOS, iOS, and Android devices
• Manage lifecycle of devices through setup and deployment
• Collaborate on IT projects, enhancing service delivery
• Identify repetitive tasks for automation and AI solutions
• Document support procedures and improve knowledge sharing
Requirements:
• Degree in Computer Science or related field preferred
• Experience with...