Job Description Key Responsibilities: . Tier-1 support & incident handling . Client onboarding & access management . IT asset & subscription tracking . Microsoft 365 & productivity tools . Basic automation exposure (Power Automate) Scope of Duties: Incident Handling & Coordination Conduct initial impact assessment and root cause identification.
Coordinate with IT Security, Infrastructure, Application teams, and vendors for issue resolution.
Track escalated cases and provide status updates to stakeholders.
Support problem management through documentation and knowledge sharing.
Client Onboarding & Access Management System and email account setup
Access provisioning and role assignment
Physical access (door access systems)
Ensure onboarding activities align with internal security and governance policies.
IT Asset & Inventory Management Maintain IT asset inventory, including devices, peripherals, and security-related assets.
Track asset lifecycle activities (issu...