MISSION

As the frontline point of contact for all IFS employees, the IT-Support team is a critical team that contributes to the daily IT assistance to the IFS community at large. It is also a pivotal team gathering and coordinating the IT requests and incidents.

The IT-Support Coordinator is responsible for coordinating a team of 4 IT-Support onsite support agents (including himself). The IT-Support coordinator is a “hands-on person” and is able to step in and help his teammates as and when needed.

The help-desk service hours are from 7:30am to 6:00pm, Monday to Friday, hence ability to work in shifts is expected. 

RESPONSIBILITIES

The IT-Support coordinator coo...