Job Summary: We are seeking an experienced IT Support Engineer to join our dynamic Global Technology Services team. This role involves hands-on technical support and project-based implementation of a wide range of IT infrastructure technologies. The ideal candidate will have strong expertise in Citrix and Office 365 administration, along with a solid foundation in networking, servers, and end-user support. This role also acts as the facility lead for infrastructure projects, including new construction or relocation efforts.


Key Responsibilities:

• Lead and support implementation of IT infrastructure projects, including network hardware, servers, cabling, PCs, and related software.


• Provide advanced technical support for escalations from the Service Desk.


• Communicate and escalate incidents and service requests as appropriate.


• Log, tra...