Key Responsibilities: Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues. Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems. Provide technical assistance for operating systems, applications, and other software tools.
Hardware and Software Installation: Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards. Install and configure operating systems, software applications, and updates. Set up and configure network printers and other peripherals. System Maintenance and Monitoring: Perform routine maintenance tasks such as system updates, patches, and antivirus scans. Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security. Manage user accounts, permissions, and access levels as per company policies.
Documentation and Reporting: Maintain accurate records of hardware inventory, software licen...