Join Techedin as an IT Support Engineer focused on Desktop and CAD Systems in Montreal, Quebec. This on-site role requires strong troubleshooting skills and experience with Windows and Mac environments.
The successful candidate will have 3 to 5 years of experience in IT customer service or desktop support. Responsibilities include providing technical support for desktops and laptops, managing ticketing systems, and assisting with hardware installation and troubleshooting. It’s essential to deliver a top-notch user experience and maintain accurate IT asset records.
Key Responsibilities:
• Provide on-site technical support for user devices
• Configure and troubleshoot hardware and software systems
• Manage incoming support requests through ticketing systems
• Create and maintain technical documentation
• Train end users on IT tools and systems
Requirements:
• 3 to 5 years in desktop support or IT customer service
• Strong support experience in Windows and Ma...