Responsibilities

• Provide first-level support for hardware, software, and network-related issues.
• Monitor and maintain IT systems to ensure optimal performance and minimal downtime.
• Identify, analyze, and resolve technical problems promptly and effectively.
• Assist in the installation, configuration, and maintenance of IT equipment and software.
• Document technical issues and solutions for future reference.
• Collaborate with other departments to address and resolve IT-related challenges.
• Ensure compliance with company IT policies and security protocols.
• Provide training and technical guidance to end-users as needed.

Qualifications

• A diploma or degree in Information Technology, Computer Science, or a related field.
• Knowledge of hardware, software, and network troubleshooting techniques.
• Familiarity with operating systems, including Windows and Linux.
• Exce...