IT Support Engineer – Cape Town Support Engineer – East Rand Role: Providing first level desktop support. Includes telephonic, remote and onsite support (where required) for all hardware, software and application platforms. Qualifications & Experience A+ N+ Microsoft Certified Desktop Support Technician Qualification ITIL Foundation training Minimum 2 years in a Service Desk environment Minimum 3 years experience in a first line support or desktop support environment 3 years’ experience and knowledge in Information Technology Competencies: Has strong organizational, time management and communication skills Outstanding communication and interpersonal abilities Ability to prioritize, multi-task, and easily adapt to change Strong problem solving and organization skills Must meet deadlines, accomplish tasks as agreed upon time structure Ability to effectively manage sensitive and confidential information in a professional manner Proficient in Microsoft desktop operating systems and applica...