Roles&Responsibilities

ITInfrastructure&SystemsSupport

• Providetechnicalsupportforendpoints,servers,networkandcloudenvironments(MicrosoftWindowsecosystem)
• AdministerandmaintainLAN/WAN,servers,hardware,applications,andoverallITinfrastructure,includingongoingenhancements.
• Performsystemmonitoring,patchmanagement,backup,andperformancetuning.Ensurehighavailability,reliability,andsystemuptimethroughproactivemaintenance
• SupportITprojects,includingidentifyingopportunitiesforautomation,optimization,andprocessimprovements,whileresearchingandevaluatingnewITsolutionsandtechnologies
• AssistManagerindailyIToperationsandinfrastructuremanagement,managevendorperformanceandtechnicalescalations

IncidentManagement&End-UserSupport

• ManageandresolveITincidents,servicerequests,andescalations
• Performrootcauseanalysis(RCA)andimplementlong-termsolutions
• Supportuseronboardingandoffboarding,including...