This is a hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.

• Provide telephone and email support for internal users
• Microsoft365 User Administration
• Starters / Movers / Leavers Process
• Backup administration and testing
• Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software invento...