IT Support & Helpdesk Specialist $2500$4000 USD/month Fully Remote

Location: Fully remote you can be based anywhere in the world
Hours: Flexible overlap with UK GMT or US EST required
Salary: $2500$4000 USD/month
Contract: Full-time permanent

Remote World is partnering with a US-based managed IT services company to hire for this role. They support a portfolio of SME clients with remote helpdesk endpoint management and infrastructure support.

Youll provide first and second-line IT support to end users resolving hardware software and connectivity issues managing user accounts and escalating complex problems clearly. Youll be the first port of call when something breaks.

• Respond to support tickets via helpdesk platform within SLA targets
• Diagnose and resolve hardware software and network issues remotely
• Manage user accounts...