We are seeking a professional, qualified, and enthusiastic candidate for a full-time IT Support Lead position. This role will involve providing support to junior administrators as well as delivering day-to-day technical support for our operations across Australia and the broader Asia Pacific region.

The scope of responsibilities will include:

• Troubleshoots and diagnoses desktop computer systems and peripheral equipment problems. Investigates hardware/software problems of the desktop computer systems and peripherals, identifies their source, determines possible solutions, tests and implements solutions.
• Performs IT support operations, including but not limited to receiving and tracking users’ requests, assigning priority and responsible persons, resolving requests and users’ notification.
• Installs, configures, maintains and upgrades of desktop computer systems and peripherals (e.g. network cards, printers...