Summary

The IT Support Specialist provides technical assistance and system support to internal users, ensuring efficient resolution of hardware, software, and system-related issues. This role serves as a key point of contact for troubleshooting technical problems, responding to support requests, and maintaining a high level of customer service while supporting business operations.

Key Responsibilities:

Technical Support & Troubleshooting

Provide Tier 1 and Tier 2 technical support for hardware, software, and proprietary business applications.

Diagnose and resolve moderate to complex technical issues through phone, email, remote support, and in-person assistance.

Respond promptly to support requests and ensure timely resolution of incidents and service tickets.

Escalate unresolved or high-priority issues to the appropriate teams and communicate critical concerns to management.

Document, track, and monitor sup...