Description
1. 2+ years of experience with a wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals, and a variety of software applications (desktop, client-server, browser-based, etc.).
2. 2+ years of experience working on Microsoft Windows operating systems and applications
3. 2+ years of exposure to Active Directory Infrastructure, Endpoint network protocols and troubleshooting techniques
Additional Skills & Qualifications
Under supervision, the IT Support Technician provides the first line of technical support to associates by responding to and addressing issues that are reported. The technician documents, troubleshoots, and research every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. At every step, the IT Support Technician’s primary focus is on ...