About the Role

We are looking for a proactive and detail-oriented IT Support Specialist to join our MIS team at our Guadalajara office. You'll be the local point of contact for all activities related to employee onboarding/offboarding, equipment assignment and inventory management, and SaaS systems license administration. You'll be part of a global IT team that provides support to employees across all our offices worldwide.

Main Responsibilities

• Onboarding & Offboarding: Coordinate and execute all activities related to employee onboarding and offboarding. Provision accounts across M365, OKTA, and business apps for new hires. Assign and recover equipment following onboarding/offboarding checklists.
• Equipment Inventory Management: Maintain up-to-date inventory of laptops, peripherals, and accessories. Coordinate repairs, replacements, and shipping/receiving logistics with vendors and WeWork locations.
• SaaS Systems Licensing: Sup...