Position: IT Support Specialist/Help Desk

Location: Houston, TX (Onsite)

Schedule: Full-Time | Call Center Environment

Overview:

We are seeking a hands-on IT Help Desk / IT Support Specialist to support a fast-paced call center environment. This role is ideal for someone who enjoys troubleshooting, setting up systems, and keeping operations running smoothly behind the scenes.


Key Responsibilities:

• Install, configure, and deploy desktops, laptops, and peripheral equipment


• Troubleshoot hardware, software, and network connectivity issues


• Provide day-to-day IT support for call center staff and operations


• Maintain and support CRM systems and user access


• Manage Google Workspace (user setup, permissions, troubleshooting)


• Perform system updates, patches, and routine maintenance <...