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🥝 IT Support Specialist Level 3 (MSP)

ONE2ONE Inc. | Lancaster, Pennsylvania, United States | Posted May 12, 2026

Job Description

Join Our Team as the Backbone of IT Excellence

Ready to take your technical skills to the next level?


Do you enjoy solving complex issues, supporting teams, and being the go-to expert when things get challenging?



ONE 2 ONE Inc., a leading MSP, is looking for a strong technical resource to support our Service Team and clients. This role is hands-on, working through day-to-day end-user (EU) issues while also serving as an escalation point for more advanced technical challenges.


 


What You’ll Do



  • Support & Stabilize Environments: Monitor, maintain, and optimize client networks, servers, and cloud environments

  • Own Escalations: Act as a technical escalation point for the Service Team on complex issues

  • Troubleshoot Effectively: Diagnose and resolve advanced issues across systems, networking, and infrastructure

  • Strengthen Security: Support firewalls, VPNs, backups, and ove...

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