Company Overview A global medical device leader, committed to innovation, operational excellence, and delivering high-quality support to internal stakeholders across the region.
Job Summary The IT Support Specialist provides advanced technical support and maintenance for end-user computing environments, ensuring effective IT resource use and service delivery aligned with SLAs across Southeast Asia.
Responsibilities - Install, configure, maintain, and troubleshoot hardware, software, computers, printers, and peripheral devices to optimize IT resource utilization
- Deliver technical support for assigned applications, systems, databases, and IT services while meeting service level agreements (SLAs)
- Monitor and manage incoming support requests through ticketing systems, escalating urgent issues to appropriate teams promptly
- Provide phone support according to assigned rotation schedules to ensure continuous user assi...