Description
Our customer is seeking a IT Support Specialist for its Dulles office, which supports approximately 150 to 200 onsite users including the CEO. This role is part of a 16-person support team that serves over 6,000 users nationwide across 25 offices and hundreds of job sites. While the primary focus is providing hands-on technical support (level 1 and 2) at the local level, the position also provides day-to-day remote support to all 6000 users. 70% local support and 30% remote support.
This role demands someone who can work independently, remain productive without close supervision, and communicate effectively in a remote environment. Most importantly, they’re looking for someone trustworthy, driven, and eager to do the job right while taking initiative.
Primary Responsibilities
• Provide level 1 and 2 support to local and remote offices
• Provide support via walk-up, phone, chat, and email.
• Resolve all first and second level support requests
• Document ...