Reporting to the IT Manager, the IT Support Specialist serves as both a hands‑on support resource and a technical contributor to the broader IT infrastructure at Cam Tran. This position bridges day‑to‑day end‑user support with meaningful responsibility for the health and maintenance of core systems including networking, servers, virtualization, and business applications. While handling system maintenance, network support, data integrity, and second‑level troubleshooting, this position is expected to resolve user issues efficiently, contribute to infrastructure projects, and proactively maintain the reliability of systems that the business depends on.

Responsibilities

• Provide first‑ and second‑level technical support for hardware, software, and connectivity issues across desktops, laptops, mobile devices, and printers.
• Manage new‑user onboarding including workstation setup, account provisioning, and orientation to IT systems.
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