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🥝 IT Support Technician L1 & L2 (m/w/d)
Everience Benelux | Amsterdam, Netherlands | Posted May 30, 2026
Job Description
Job Description
- Provide onsite technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
- Manage user accounts, permissions, and access in Active Directory
- Respond to service desk tickets and ensure timely resolution within SLAs
- Support meeting room technology and AV equipment
- Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
- Document incidents, solutions, and procedures
Qualifications
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards, KPIs)
- Monitoring and improvement of procedures...