Provide high-quality, customer-focused first and second-line technical support to university staff, students, and visitors. The role involves installing, maintaining, and troubleshooting IT hardware, software, and audio-visual (AV) equipment, ensuring minimal disruption to teaching, learning, and research activities.

Main Duties and Responsibilities

• Respond to IT helpdesk tickets (in-person, phone, email) to resolve incidents related to desktop PCs, laptops, AV, mobile devices, and software, ensuring adherence to Service Level Agreements (SLAs).
• Install, configure, and upgrade computer hardware, operating systems (Windows), and software applications across various university departments.
• Set up, maintain, and troubleshoot AV equipment in classrooms, lecture theatres, and meeting rooms, including projectors, screens, microphones, and video conferencing systems.
• Perform basic system administration tasks, including Active Directo...