Responsibilities

• Engage closely with overseas business teams to understand and map their business requirements across customer management, sales processes, and after-sales service
• Evaluate and recommend suitable CRM products or solutions based on business needs (including but not limited to Salesforce, Dynamics 365, etc.)
• Coordinate with external vendors and partners to drive the implementation and delivery of third-party solutions
• Build custom business applications using intelligent tools and platforms for scenarios that off-the-shelf products cannot address, including automated workflows, smart reports, and data dashboards
• Participate in the evaluation, assessment, and adoption of the company's CRM system, and produce requirement analysis and selection recommendation reports
• Continuously optimize digital workflows for overseas businesses and drive digital transformation across business functions

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