Elevate your career in IT as an Intermediate Systems Administrator/Operations Support Specialist at Source Code, working onsite at 222 Jarvis St. This role supports contact center solutions and ensures smooth application operations.
Responsible for executing and managing workflow orders, you will address customer issues as tier 2 support while working with AWS products and incident tickets. Your duties include performing software upgrades and applying patches, demonstrating strong analytical and communication skills in problem resolution. This position requires adaptability in technology and an understanding of emerging IT trends.
Key Responsibilities:
• Setup and support user profiles and access configurations
• Execute software upgrades while monitoring system performance
• Conduct troubleshooting and resolution of tier 2 incident tickets
• Provide on-call support for 24x7 verification environments
• Oversee system operations to ensure effectiveness and reliabili...