Job Description
Insight Global is seeking an IT Systems Engineer for a pharmaceutical client in the Raleigh area. The IT Systems Engineer will be responsible for:
• Install, configure, troubleshoot, and support IT network devices (switches, routers, firewalls, WAPs)
• Provide Tier 1–2 network and server support, including occasional after‑hours support
• Support Windows virtual server environments
• Provide Tier 1 SAP ERP support, including monitoring, analysis, and issue resolution
• Act as liaison between site users and corporate IT/HQ support teams
• Support IT infrastructure build‑outs (server rooms, patch rooms, hardware/software installs)
• Maintain network and infrastructure documentation per corporate and regulatory requirements
• Support backup and restore processes for manufacturing systems
• Work with vendors for troubleshooting, installations, and reliability improvements
• Ensure compliance with FDA, cGMP, and quality standards